RN Care Manager

West Front Primary Care is a busy family practice located at a beautiful location in Copper Ridge. We strive to provide excellent customer service, a professional work environment, and appreciation for our excellent staff.

Our RN Care Manager is an important part of what makes WFPC award winning in recognition of healthcare services.

As WFPC’s RN Care Manager you will:

• Engage patients in goal-driven health improvement activities in coordination with their primary care provider
• Provide Medicare Wellness Visit to coordinate care and help resolve social barriers to good health
• Provide education and support for patients to help them achieve their wellness goals
• Connect with patients to coordinate transitions of care after a hospital stay
• Be a part of a collaborative healthcare team to provide excellent care for our patients!

Preferred Qualifications and Skills:

• Knowledge of motivational interviewing
• Knowledge of patient health theories and practices related to disease prevention, behavior change, and methods of instruction
• Excellent organization and communication skills
• Experience working with EMR program
• Ability to communicate effectively both orally and in writing with various individuals

Benefits:

• Competitive Wages
• Health Insurance & Health Savings Account
• Option to Purchase Dental & Vision Coverage
• Retirement Benefits – 401K
• Paid Holidays
• Paid Time Off (PTO)

*Our Mission – Through compassionate quality care West Front Primary Care exists to improve the health of our patients through an exceptional care experience.*

Why West Front Primary Care?

We are an award winning team who have continually earned recognition for our preventative care programs through our team based approach to healthcare – where patients, providers, clinical and all office staff members play critical roles in our care experience. Join our team!

We are a family practice located in Traverse City, Michigan which combines general medicine, pediatrics, minor surgery, gynecology, and social and behavioral sciences. We work as a care team supporting our patient’s health goals through patient centered approaches with a focus on preventative care.

If you or someone you know enjoys working in a professional, caring environment with great staff and a passion for healthcare, send an email to ekibbey∂wfpc.biz.

Medical Assistant

Responsible for providing professional clinical care for patients under supervision of the physician and clinical management. May be assigned to a specific provider or assist other clinical assistants and providers as deemed necessary.

Qualifications: Medical Assistant Training

Essential Job Responsibilities:

1. Fulfills patient care responsibilities as assigned that will  include checking schedules and organizing patient flow; making appointments;  accompanying patients to exam/procedure room; assisting patients as needed with walking transfers, collecting specimens, preparing for exam; collecting patient history; performing screenings per provider guidelines; assisting physicians with various procedures; EMR entry; relaying instructions to patients; answering calls, and providing pertinent information.
2. Performs short evaluation of the patient’s situation to estimate severity of illness and/or injury via phone and directs them to the emergency room or sets up an appointment with their provider.
3. Determines urgency of seeing the patient based on assessment and on familiarity with a patient’s condition and history via patients EMR.  Confers with providers as needed.  Takes medication refill requests via phone or portal and follows refill guidelines to send requests to providers.
4. Fulfills environmental responsibilities as assigned that may include setting up instruments and equipment according to protocols; cleaning exam/procedure rooms, instruments and equipment between patient visits to maintain infection control;  sterilizing instruments  and keeping appropriate records of sterilization; ordering, sorting, storing supplies; and restocking exam rooms.
5. Fulfills clinical medical assisting responsibilities which may include medical/surgical asepsis, sterilization, instrument wrapping and autoclaving; checking vital signs; physical examination preparations; clinical pharmacology; drug administration through various routes including injection; prescription verifications; applying dressings; CLIA waived testing and safe handling of blood borne pathogens and biohazards.
6. Participates in multidisciplinary teams to improve patient care processes and outcomes.
7. Other duties as assigned.

Knowledge, Skills, Abilities:

1. Patient assessment
2. Completes required clinical skills correctly and accurately with minimal supervision
3. Skill in making triage decisions and responding quickly and calmly in emergency situations
4. Exhibits sound and accurate judgment
5. Adheres to process
6. Ability to assess clinical needs and multitask to accomplish clinical tasks in a team setting
7. Must have the ability to demonstrate compassion and caring when dealing with others
8. Able to collaborate and constructively problem solve with co-workers
9. Computer proficiency
10. Ability to communicate effectively in the English language in person, by phone and in writing.
11. Must project a pleasant and professional image
12. Requires adherence to all policies and procedures, including but not limited to standards for safety, attendance, punctuality and personal appearance.
13. Office hoursMonday – Thursday (8a-8p) Friday (8a-5p) and Saturdays (9a-3p). Hours worked based on assignments/needs of clinical staff.

Experience: Minimum of one year medical experience

Education Requirements: One year of medical assistant training – Medical Assistant Certification preferred

Physical Requirements: 

1. Standing / sitting for long periods of time
2. Must be able to lift up to 30 pounds
3. Must be able to use appropriate body mechanic techniques when making necessary patient transfers and helping patients with walking, dressing etc.
4. Manual dexterity sufficient to operate keyboard, copier , telephone and other office equipment
5. Occasional stress caused by multitasking and level of responsibility 

Work Environment: Combination of office, exam and other clinical settings.  Frequent exposure to communicable diseases, biohazards common to a clinical setting.

To apply, send resume to agubbini∂wfpc.biz.